Our Client Reviews

We are proud to have provided hundreds of clients with our services and they’ve had some wonderful things to say about us and how we were able to help them through some of their most difficult times.

Here are just a few client reviews for you to see and please do not hesitate to get in touch if you have any questions.

5/5

Dr. Yvonne Lee went above and beyond for us during the most painful, distressing time of our lives. We had to make the awful decision to say goodbye to our remarkable girl, Ivy, after a very sudden diagnosis of hemangiosarcoma, and Dr. Yvonne was such a gentle presence in those final days. She is genuinely one of the kindest, most compassionate people I have ever met in my life.

Here are just a few examples of the exemplary service we received:

- On the morning of Ivy's procedure, Dr. Yvonne rushed a prescription for one single painkiller to ensure her final day was comfortable.

- During the procedure, Dr. Yvonne was so respectful, warm, and patient, and never once rushed us as we spent our final hour and moments with our girl. We felt so held by her in our immense pain and grief, which freed us up to focus on our love for Ivy and making sure her goodbye was as loving and peaceful as possible.

- In the days following, I felt tremendous guilt and grief and was able to text Dr. Yvonne, who reassured me over and over again and sent me resources and support. She has been a real source of comfort for us in these awful moments.

I also want to applaud the TVELMS team for waiting 2-3 days to send the invoice, so we could focus on our mourning.

Thank you, Dr. Yvonne Lee and TVELMS, for making the worst time of our lives more bearable. I'm forever grateful to you.

Client Review Rachel Phan
Rachel Phan
5/5

Making the choice for your animals end of life care is extremely difficult.

Dr. Yvonne was kind, caring, helpful and patient.

She walked us through everything slowly and calmly, gave us plenty of time during the process, and was a peaceful presence to have during what can only be described as the worst day of our lives.

Thank you Dr. Yvonne for offering this service and giving families the opportunity to grieve at home together.

Client Review Jessica Lamb
Jessica Lamb
5/5
Very accommodating and professional. It wasn’t an easy decision to put our pet down but it was an easy decision to choose Dr. Lee and to have her guide us through the whole process. Would not hesitate to recommend her to others.
Jim Do
5/5
A very comforting experience in a very difficult time. It was a true gift, and allowed my beloved cat Apple to pass peacefully at home in the place she loved the most. Couldn't recommend more highly. Thank you from the bottom of my heart.
Alison Newton
5/5

Hi Dr Lee - you helped my Ruby cross the rainbow bridge in December 2022.

The day that you came to our home, I contacted my regular vet. They referred me to a mobile hospice vet, who, to this day, has not called me back. If it wasn't for you I don't know what I would have done. You came out in the middle of one of the worst blizzards we had. You were the calm in the storm that evening.

I lack the words to tell you how you have made this experience easier. You showed so much compassion and care during one of the most difficult moments of my life. I felt as though I had a friend by my side as I said goodbye to my girl.

Your level of care surpasses anything I have ever seen. You made it possible to give my Ruby the ultimate gift - a safe, dignified, peaceful passing.

I can't imagine your job is easy, but I wanted you to know, that your care and kindness is something I have never experienced in veterinary medicine.

LC Testimonial
L.C.
5/5
Dr. Lee was very compassionate and guided us through the whole process. She allowed us to spend time with our dog and grieve in private. We highly recommend their service for pet owners looking to a humane way for putting down your pet.
Client Review Maheen Memon
Maheen Memon
5/5
Dr Yvonne was extremely compassionate and understanding. She went above and beyond to ensure our pet was comfortable throughout the entire procedure. We would highly recommend her and we are so grateful for her services.
Client Review Alana DMello
Alana DMello
5/5
When 16yr old Hunter has been a big part of my wife's and my life, his peaceful & caring sendoff is the last memory you have of him, so it's important to get that right....having it done in our home - his home - was the right thing to do...Dr. Yvonne was sensitive, caring and not in a hurry & we very much appreciated her helping us through this difficult time...we carry on with lots of great memories of Hunter, including his last day....
Jim Pike
5/5
I can't recommend these guys enough. I recently had to put down my cat and I wanted to do it at home in a space where she felt comfortable. Dr. Lee was very sympathetic and considerate throughout the whole process. Everything was very clear and explained from the beginning and I felt very supported and heard. Dr. Lee was very patient and kind, truly the best! If I could, I'd give them 6 stars!
Bianca Arenas
5/5
I cannot recommend Yvonne more. She has been so wonderful. She came to my home when it was my beloved pooches time to go. He was almost 19 and I had called her a few times prior. She is so caring, compassionate and loving. The experience I dreaded the most was actually so beautiful, serene and calm.
Sasha Kay
5/5
Jamie in the office and Dr. Yvonne were so compassionate and professional, helping us navigate this unknown territory. From the first contact to checking in on us after the fact, we felt so supported and cared for. Thank you for helping our family through this difficult time with such care. We wholeheartedly recommend Toronto Veterinary End of Life Service.
Rae Thompson
5/5

I am so thankful for Dr. Lee.

This past week I had to lay my beautiful 17yr old kitty to rest.

Going through something so hard and having someone so compassionate, honest and caring is everything anyone can ask for through such a difficult time.

Dr. Lee took the time to help reassure me I was making the right decision, while at the same time making sure I was ready.

I got to say goodbye to my boy in our bed where he always felt the safest.

I had time to hold him in my arms and say goodbye the way I needed to.

If you have the opportunity to give you animal such a peaceful goodbye, don’t think twice, you have came to the right place.

Client Review Isabelle Assivero
Isabelle Assivero

Our Services:

Consultations

We’ll help to assess your pet’s current physical state and make treatment decisions.

Palliative Care

Quality of life care that includes prescribing medications to treat pain and overall comfort.

Pet Euthanasia

Compassionate & pain-free euthanasia performed in the comfort of their home.

Aftercare

Aftercare supports include communal or private pet cremation & at-home burials.

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